In today’s business world Interviewing has been identified as a critical management skill. Proven results have concluded that the “Old Style” interview is a failure. Published results show it’s less than 1.5% likely to be successful. The new approach to interviewing is to use the behavioural approach – as recommended by psychologists. The approach once mastered will transform your ability to interview effectively.
o Recognize the complexities of recruitment and selection in today’s modern environment
o Understanding the 9 stages of recruitment and selection, and the importance of each stage
o Know how to analyses a particular job and develop a job description and person specification to find the key tasks
o Apply and use a plan for selection short listing that will dramatically save time
o Consider the concept of and know when to use Testing, and personality questionnaires and when assessment centers are appropriate.
o Be able to use the new skills of the behavioral interviewer
o Be able to design and use the two step questioning technique.
o Be able to write and practice using pre written questions and the balanced score scoring system.
o Be able to use and decode behavioral body language
Who Should Attend?
HR professionals or managers of teamleader involved in both staff development and appraisals
o Introduction and seminar objectives
o Self assessment – knowledge and interviewing skills
o The recruitment process – the new process map including testing and why we use behavioral questionnaires
o Importance of behavioral listening skills –demonstration and exercise
o End of day review
o Review of previous day
o The process of interviewing – Step one Identifying the key processes of the job
o The process of interviewing - Step two incorporating all the technical information – writing the job advert –the new style
o The process of interviewing -Step three – Short listing, and the new way of preparing behavior led interviewing questions – video Knowledge based and probing questions. PRACTICE
o The process of interviewing - Step four Pre writing interview questions using the behavioral score system -PRACTICE
o The process of interviewing – Step five – how to ask and take replies from the questioning process – examples.
o The process of interviewing – How to tell when candidates are not telling the truth –video clips and examples
o Step six - How to sell the company and be a model PR person throughout the interview
o Step seven – The techniques of running a professional interview – room layout, positioning, how to structure the panel.
o Step Eight – Two techniques to radically improve the decision making progress.
o Step nine – ensuring your interview is in accordance with international law – examples and demonstrations – video “what did I do wrong?”
o Review of previous learning
o Practical exercises
o Observation skills
o Interview process in practice
o Review of listening skills
o Review of question techniques
o Observable behavior from candidates
o Observable behavior from interviewer
o End of day review
o Review –what are the critical success factors
o Practical interviews
o Listening skills reviewed
o End of course review
|Event End Date