• Develop your teams to maximize their strengths and enhance productivity
• Optimize organization and work design for success in service delivery teams
• Motivate your team with effective performance measurement
• Integrate your leadership responsibilities, competencies and behaviors into your management role
• Leverage the complementary skills and styles of your team
• Eliminate barriers and chokepoints that block teamwork

 Who Should Attend

 Managers and anyone aspiring to a leadership position., or previous experience managing teams is helpful.

 Course Content :

 Introduction

• Focusing on people: the key to successful leadership

Structuring Effective Work Design

Identifying the components of effective teamwork

• The power of team-owned ground rules
• Optimizing team structure

Designing effective work assignments

• Matching task-to-team organization
• Selecting the best team design

Shaping the Leadership Thought Process

Managing beyond your team boundaries

• Protecting the team from outside pressure and disturbance
• Influencing key players to secure resources

Questioning leadership conventions

• Countering the myth of “Big L” leadership
• Applying quiet leadership skills

Harnessing the Power of Motivation and Performance Measurement

Building team-led effectiveness

• Analyzing the subtle forces of measurement
• Building a positive psychological contract

Overcoming roadblocks to productivity

• Motivating others by winning their cooperation
• Ranking team member motivators

Forging Your Role as a Leader

Integrating management and leadership

• Distinguishing the five components of effective leadership
• Applying leadership in service delivery teams

Refining a powerful leadership approach

• Encouraging feedback for enhanced performance
• Building performance through emotionally intelligent leadership

Adopting a servant-leadership role

• Making the team your primary customer
• Enhancing individual and team capabilities
• Enabling the team as a key leadership activity

Adapting Your Leadership Role to Accommodate Difference

Expanding your leadership perspective and capabilities

• Adopting attitudes and expectations to enhance performance
• Taking on the challenge of leadership excellence

Converting difference into team effectiveness

• Appreciating the uniqueness of each team member
• Capitalizing on the differences and diversity of your team

Designing an Effective Team Communication Strategy

The elements of successful communication

• The causal link between climate, mood and productivity
• Recognizing mutual communication styles
• The dominance of emotion in communication and thought

Planning Your Transition to Successful Leadership

• Building your vision for your high-performing team
• Matching your leadership strategies to your team realities
• Managing reentry into the workplace
• Setting performance milestones to evaluate your success